How to Pay Branch Loan via MPesa | A Complete Guide

This article will show you how to pay Branch loan via Mpesa. We’ll walk you through the process step-by-step so you can ensure your payment is processed correctly.

By the end of this article, you’ll easily pay your Branch loan via Mpesa. You’ll also learn how to apply for a branch loan, branch loan requirements, branch loan limits, and how to contact the Branch customer care services in case of any challenges with the various Branch services.

What is Branch Micro Finance Bank?

Branch is a mobile-based lending app and a product of Branch International Financial Services Limited. They offer customers digital banking solutions where they can sign up in a few steps and access instant mobile loans.

Other features offered by Branch include money transfer services, airtime purchases, buying goods, paying bills, and saving money.

Additionally, Branch Micro Finance Bank is licensed and regulated by the Central Bank of Kenya (CBK). Other countries where Branch operates besides Kenya are India, Tanzania, and Nigeria.

Services Offered by Branch

  • Access to instant Mobile personal loans
  • Airtime Purchase
  • Money transfer services to loved ones from branch wallets
  • Buy Goods and Pay Bills
  • Saving your money – You can earn up to 15% p.a on your deposits.
how to pay branch loan via mpesa
Branch loan app

How to Apply for a Branch Loan

Follow these steps;

  1. Download and install the Branch Mobile app from the Google Play Store.
  2. Select your preferred language and proceed to register.
  3. Select your country, Kenya, and register using your Facebook account or phone number. Registering using your phone number is recommended.
  4. Enter your phone number and request the verification code. Then verify your phone number by entering the 4-digit code.
  5. Provide your email address and verify by entering the verification code sent via email.
  6. Create a branch pin and continue with the ‘get started’ button. Your account is set and ready to borrow a loan. Login to your Branch account and check your loan limit.

Requirements to Receive a Branch Loan

  1. National Identification document (ID)
  2. A Phone Number registered with mobile money, such as M-Pesa or your Facebook account.
  3. The Branch Loan app will also request access to data on your phone, such as your location, contacts, SMS messages, and handset details. With this information, they can build an individualized credit rating, which determines the loan amounts you will receive.

How to Pay Your Branch Loan in Kenya

  1. Pay Branch Loan using Paybill Number 998608
  2. Pay Branch loan via Branch loan

How to Pay Branch Loan via MPesa Paybill

Steps on how to pay Branch loan via MPesa:

  1. Open your M-Pesa menu on your phone
  2. Select “Lipa na M-Pesa
  3. Choose the “Paybill” option.
  4. Enter the Paybill number 998608
  5. Enter your M-Pesa number on which you received your Branch loan as the account number.
  6. Enter the amount you would like to pay.
  7. Enter your M-Pesa pin.
  8. Confirm all the details are correct, and press “OK.”

Your Branch loan repayment will be processed, and you will receive a confirmation message from Mpesa and Branch.

Also, read: How to Pay Zenka Loan via MPesa in Kenya

How to Repay Branch Loan via the App

Here are the steps on how to repay branch loan via the app;

  1. Open the Branch loan app and log in to your account
  2. Select My Loan and Tap on Pay
  3. Select the amount or enter the amount you want to pay, then tap Pay
  4. You will receive an STK pop-up notification on your phone asking you to input your M-Pesa PIN.
  5. Enter your M-Pesa PIN and send

You will receive a confirmation message of your Branch loan repayment.

Branch Loan Interest Rates

Branch loan interest rates can vary depending on factors such as your loan repayment history and your credit rating.

  • Loan Terms: 1 – 12 Weeks.
  • Late / Rollover Fees: None
  • Branch Interest rate range: 17% – 35%
  • Equivalent Monthly Interest rate: 1.7% – 17.6%
  • Equivalent APR: 22% – 229%

As a customer, expect to cover any mobile money transaction fees, such as M-PESA charges, associated with repaying the loan. Also, note that your mobile carrier’s standard SMS and data charges may apply.

What Happens if You Don’t Pay the Branch Loan?

  1. You will be charged a late payment fee if you don’t pay your Branch loan within the required period. A late fee of 6% can be charged on the outstanding loan repayment amount for some loans.
  2. You will be reported to the Credit Reference Bureau (CRB) for blacklisting by the CRB, which may affect your ability to borrow from other lenders such as Zenka, Tala, and Timiza.
  3. Late repayments will affect your ability to get subsequent or larger loans.

How to Check Branch Loan Balance

First, log in to your Branch account, then tap the “Loan Balance” button to check your loan balance. To check your repayment information, tap on the “Loans” option at the bottom of the Home screen, then tap on “Repayment Schedule.” You will see your installments, due dates, and the amounts due on those dates.

What is the Branch Loan Limit?

Branch offers loans from a minimum of Ksh 500 to a maximum of Ksh 300,000. After receiving the money in your Mpesa account, you will have 61 days to repay the loan.

However, your personal Branch loan limit will depend on several factors, such as your repayment history with the Branch.

What is the Branch Paybill Number?

The Branch Paybill Number for repayment of your loan is 998608.

Branch Customer Care Contacts

How to contact Branch customer support for help in case you face any challenges or you’ve inquiries about their services;

  1. Email:
  2. SMS No.: 24788
  3. Facebook Branch
  4. Instagram: Branch_co
  5. X (Formerly Twitter): Branch_mfb

The Branch customer care number in Kenya is +254730731222. However, currently, Branch does not provide customer support by phone or in person. Send a message to Branch customer care via the mobile app any time, and they will help you resolve any issue you may have.

Related: How to Pay Timiza Loan via MPesa

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